WITH KIND WORDS

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My Mission

My youngest son Declan was born shortly before midnight after a long day spent in the hospital. Our doctor held him up for us to see his wonderful face. I whispered to my husband Steve, “We make beautiful babies.”

The doctor turned Declan toward her and said something through her mask. In a flash, the room filled with nurses and doctors. Through the figures surrounding Declan, I caught a glimpse of a nurse squeezing a blue bag over Declan’s face. 

I don’t know how much time passed before they took him from the room and a doctor came to me and said “Your son is very sick. We are taking him to the special care nursery.”

Declan was placed on life support and given two rounds of a medication called surfactant.  One of the specialists explained this would line his lungs so that he could hold air. He told us he expected Declan would be going home in three days. 

We finally breathed a sigh of relief. Soon he would be coming home to start his life with us and his two year old brother Griffin.

But, after three days a doctor told us he was still struggling to breathe on his own. Now, he expected Declan to go home in four days. 

The first week came and went. Declan was now on a feeding tube, oxygen tube and several medications.  

The nurses in the NICU worked tirelessly in caring for Declan. They often commented on how strong he was. I spent long evenings talking to the women who attended to my son. I continue to be friends with many of them. Sara, Jodi, Esther, and Myra soothed our fears and made our transition from the terror of Declan’s first moments of life to the daily routine of NICU parents as smooth as humanly possible. 

After two weeks we sat down with a pediatric neurologist who had been advising Declan’s treatment. We asked him if he had any thoughts about when Declan might come home. 

He replied “I’m not entirely sure he’s going to survive.”

What?

Time stood still for us. No one had said anything about the possibility that Declan might not live. Not once. 

The doctor continued, “And if he does survive, I don’t know that he’ll ever walk, or talk, or surpass the intellectual ability of a two year old. Talk to me when he’s nineteen and we’ll see how he’s doing. Maybe he’ll be an olympic wrestler.” 

All we heard was a list of nevers. We had asked when Declan might go home. We wanted to start our lives together. Suddenly, we faced a nightmare beyond our comprehension. 

Declan did survive. He is a beautiful boy who has his own unique abilities. He loves water, music, Mickey Mouse, and hugs. He has made our world a bigger place and we count every day as a blessing. 

He also needs constant care. There is no getting around the fact that we, as a family, face a unique world of challenges. But, so does any patient, and their loved ones, who receives the news that their life will be altered by medical challenges whether temporary or permanent. 

Over the last fourteen years, my family has worked with hundreds of doctors, nurses, specialists, therapists, educators and caregivers. I am in awe of those who choose such meaningful work. My family is beyond grateful that they are in our lives. Many of my presentations are devoted to reminding everyone in the audience that my family, and families like mine, could not survive without them. I ask them to hear the thank you, embrace the gratitude that parents like me express and avoid regarding it as background noise. 

Through my radio shows, podcast, live performances, advocacy work, and fundraising I have had the opportunity to speak with thousands of people across the country. Each of them brings a new set of experiences and perspectives. From them, I have learned that how information is shared can empower an individual's ability to face the road that lies ahead. I have also learned that there are moments when a family can be sent for an emotional tailspin based on what might seem like a run of the mill conversation.

I encourage everyone in my audience to consciously listen to how a family receives information. There is a practical component to everything we talk about in my presentations, workshops, and coaching. For example, I often discuss the impact of tone and attitude. Studies show that patients who have positive feelings about their medical professionals and educators are less likely to take legal action. More importantly, they have more positive outcomes.

Based on the incredible reactions and reviews I have received over the years, my presentations, workshops, and coaching help provide a perspective and direction that promotes a stronger sense of purpose. My clients often send me letters to tell me that the work we did together has made a difference for them, their patients, their students and the families who all provide essential support to patients. It is an honor to know I can make a difference and I am always eager to help as many people as possible. 


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My Method

Words matter. As the needs of the medical community continue to grow it is tougher than ever to address the sensitivity of the doctor/patient/caregiver relationship. When healthcare providers need to put a patient action plan in place, it is important for everyone to do their part to ensure the best possible outcome. This means considering the emotional readiness of every member of the team from the health professional to the caretakers to the patient.
 
I incorporate humor and personal experiences as the mother of a child with special needs to lead my audience on an intellectual and emotional journey. I help an audience recognize how they
can incorporate compassionate communication and inspire them to do it well.
 
I have spoken in front of thousands of audience members. My high-energy program appeals to corporate, nonprofit and association audiences.
 
In addition to corporate speaking and consulting, I have performed stand up comedy for over twenty years and for six years I hosted a talk show on WGN 720 AM.

I provide seminars, workshops, consulting and one on one coaching for health care providers to improve how they communicate with patients through conscious awareness.  Conscious awareness is the practice of staying connected with patients in a positive way to improve outcomes. This is particularly important as many providers are often burdened with workload, red tape, rules and regulations.  These elements may negatively impact their interactions with patients potentially affecting outcomes.  I incorporate personal stories and detailed research to give clients an overall view of how strengthened communication skills can impact not only patient health but also increase overall job satisfaction.
 
I have worked with educators and health care providers in Illinois, Iowa and Michigan.  I am also consulting and working with lobbyists, State Senators, House Representative, Senate President John Cullerton and Governor Quinn regarding specific legislation for services for families who care for individuals with disabilities.
 

       About Patti Vasquez      

       

Patti Vasquez is the host of The Patti Vasquez Show podcast, a stand up comedian, inspirational speaker, and an advocate for individuals with disabilities.

Patti was born and raised in Chicago and is an internationally performing comedian. As a host, Patti quickly claimed the number 1 spot for late night radio. She has appeared as a commentator on WGN- TV Morning News and Fox Good Day Chicago. She also served as a fill-in host for WCIU’s You & Me in the Morning. Patti was recently honored by the National Museum of Mexican Art and The University Of Illinois for her contributions to art and advocacy work.

Patti has two little boys: Griffin, 12, who is gifted, kind hearted and the best big brother to Declan, 10. Declan is differently gifted, charming and was born with a neurological abnormality called Corpus Callosum Disorder. Although he is missing a small part of his brain, Declan has made the world a much bigger place for his family and everyone lucky enough to know him.

In 2014, Patti created a company called “With Kind Words” in which she provides consultation for healthcare providers. She urges them to consider the emotional readiness of every member of the team, from the health professional to the caretakers, as they strive to ensure the best possible outcome. She incorporates humor and personal experiences as the mother of a child with special needs to lead her audience on an intellectual and emotional journey. She strives to help audiences recognize how they can incorporate compassionate communication and inspire them to do it well.

While still hosting her eclectic and wildly successful radio show, Patti began working with ABC to develop a sitcom based on Patti’s life. She graduated from the University of Illinois Champaign-Urbana with a degree in History. She later disappointed her parents by dropping out of Northwestern’s Ph.D program to become a stand up comic. It all worked out in the end. Or at least, so far so good.

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Testimonials

  • Everything was fabulous! Patti had just the right mix of comedy and disability information for our group. She also did a wonderful job of reaffirming the work that the group does. Many of the participants were at the end of their fourth day of conferences but left that room reenergized. I know I personally am still smiling at some of her stories. One woman shared that she doesn’t laugh out loud in public but while listening to Patti couldn’t help herself. (I also learned how precisely Patti’s worded everything because when I tried to repeat a line or two at home my husband just stared at me. Clearly I left a lot out.)

    Iowa Department of Education
    Iowa Department of Education,
  • Hi Patti, Thank you for your sharing your time and talent with MOKA at our employee Heart and Soul Event. I know you touched so many hearts with your use of humor combined with your raw honesty. This is a gift! I hope you know how many lives you touch when you share your story in the way you are gifted to do. Thank you!

    Tracey Hamlet

    MOKA
    MOKA,
  • Patti was unbelievable! From the moment she walked in, she was warm, funny and ready to go. Extremely professional and easy to work with. She was able to connect with this group so well. One minute they were laughing, the next they were crying, then a minute later laughing again. I’ve had so many emails, calls and personal visits thanking me for bringing her here, I can’t even count them anymore.
    Additionally, I wanted to thank you for being so responsive to me. Your customer service, follow through and willingness to work with us made it such a pleasure.
    It may seem like I’m gushing a bit, but I don’t often see the level of professionalism that I received from you and Patti.
    Thank you again for everything.

    Quill Corporation
    Quill Corporation,
  • I write as an active and involved member of the board at Raue Center for the Arts in Crystal Lake...We work with hundreds of artists and it is always a pleasure when every staff member from backstage to box office speaks highly of the artist...This is the case with Patti...she was a joy to work with. She went out of her way to be friendly with staff and patrons alike, staying until every last person who wanted to see her left...We are all looking forward to her return to Raue....(oh and yes Patti was hilarious with her show of the evening Lipstick Mom)

    Tim Paul
    Tim Paul, Board President